Returns & Refunds

A stitched or custom piece is cut to your measurements and made once, for you. From the moment work begins it cannot be offered to anyone else, which is why made-to-measure orders cannot be returned, exchanged or refunded.

This is stated again at checkout, on the piece itself, before you confirm — if you have chosen a stitched option, you will have seen it there. We would rather say it three times than have it come as a surprise.

If you are unsure of your measurements, speak to us before you order rather than after. We would far rather spend ten minutes getting it right than have you receive something that does not fit.

If a piece reaches you with a genuine fault — a flaw in the fabric, an issue with the embroidery, damage in transit — we will put it right. Returns are accepted where the product is defective.

Please tell us as soon as you notice, and send photographs of the fault along with your order number. Photographs let us see exactly what has happened and resolve it without sending the piece back and forth. Keep the original packaging until the matter is settled.

Outside of a defect, we are not able to accept returns. Every piece is made in a single run, so a returned garment cannot simply rejoin the shelf.

Our pieces are photographed with care, but colour is never quite the same twice. Silk and embroidery catch and refract light differently depending on the hour, the room and the angle — the quality that makes them beautiful in person is the same one that makes them hard to capture.

Screens add their own variation. The same photograph looks warmer on one phone than another, and no two displays are calibrated alike.

A slight difference between the photograph and the piece in your hands is natural and is not considered a defect. If what arrives looks genuinely unlike what you ordered, tell us — that is a different matter, and we will look at it.

Orders are typically delivered within 7 to 14 days. Made-to-measure pieces sit at the longer end of that, since the garment is cut and finished after you order rather than before.

We will keep you updated as your order moves, and you can see its progress at any time in your account.

Where a return has been accepted, your refund is processed within 7 to 14 days and returned to the original payment method. Your bank may take a few days beyond that to show it, which is outside our control.

We will confirm by email as soon as the refund has been sent, so you are never left wondering whether it is on its way.