Privacy Policy

We collect information that you provide directly to us when you create an account, place an order, request a bespoke consultation, or contact our concierge. This may include your name, email address, phone number, shipping and billing addresses, and payment details.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and the pages you view. This data helps us understand how our site is used and improve your experience.

We use the information we collect to process and fulfil your orders, provide bespoke tailoring and consultation services, communicate with you about your purchases, and deliver important updates such as shipping notifications and order status.

Your information also allows us to personalise your shopping experience, recommend collections suited to your preferences, provide client care, prevent fraud, and comply with our legal obligations.

We use cookies and similar technologies to remember your preferences, keep items in your shopping bag, understand how you use our website, and tailor our content. Cookies are small text files stored on your device.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, such as the ability to complete a purchase or remain logged in.

We take the security of your personal information seriously. We employ industry-standard safeguards including encrypted connections (SSL), secure payment processing through trusted gateways, and restricted access controls within our organisation.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to using the strongest protections reasonably available.

We do not sell, trade, or rent your personal information to third parties. We may share limited information with trusted partners who assist us in operating our business — such as courier services for delivery, payment processors, and hosting providers — strictly to fulfil your orders and provide our services.

We may also disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of our clients, our team, or others.

You have the right to access, correct, update, or request deletion of the personal information we hold about you. You may also opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting our concierge.

To exercise any of these rights, or to download a copy of the data we hold, please reach out to us using the contact details provided below. We will respond to your request within a reasonable timeframe.

Our website and services are intended for individuals aged eighteen and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will revise the “Last updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website and services after any changes indicates your acceptance of the updated policy.